Go to 'Orders' to find out what the status is of your orders. Here you can find the status of non-closed orders and search for closed orders. Simply use the search field and fill out your or our order number or the customers name to find the open or closed order you're looking for.
- Pending: orders that are not in production yet. We have received them but haven't started the production. This information is updated throughout the production hours. All orders placed on work days before 4PM (GMT +1) will be produced the same day. You can still cancel or change pending order.
- In production: orders that are in production. Our production team is busy producing and packaging these orders. These orders will be shipped at the end of the work day.
- In backorder: unfortunately we don't have (one of) the product(s) in stock at this moment. You can decide to cancel, change your order or wait untill the back ordered items arrive. We will automatically ship your order when all items are on stock.
- Closed: we have produced and shipped the order. You can find back tracking information or decide to place this order again.